How can I understand why a rule ran?

Check the conditions and how they relate to the message. If unsure, contact our support team at support@emailgistics.com with the example.

How can I make rules override or respect max messages?

When setting an assign action, choose whether to respect or ignore availability or max messages based on your circumstances.

Set up an auto reply by going to rules, setting your conditions, and using the “Send Message” action with your desired message.

Learn to set up and troubleshoot automation rules.

Check the conditions and how they relate to the message. If unsure, contact our support team at [email protected] with the example.
When setting an assign action, choose whether to respect or ignore availability or max messages based on your circumstances.
Set up an auto reply by going to rules, setting your conditions, and using the “Send Message” action with your desired message.