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Hiver is built for Gmail. Emailgistics is built for Microsoft 365.
If your organization runs on Outlook, Hiver isn’t an option. Emailgistics is purpose-built for Microsoft 365, adding assignment, SLAs, analytics, reporting, and AI-enhanced replies directly to Outlook shared mailboxes, without paying for another email platform or duplicate tooling.
Purpose-built for Outlook: Emailgistics vs Hiver
Microsoft 365-native automation vs Gmail-only workflows
| Feature |  | Hiver |
|---|---|---|
| Platform supported | Microsoft 365 | Gmail only |
| Automated assignment | Yes | Gmail-only |
| SLA tracking | Outlook-native | Gmail-side |
| AI-enhanced speed | AI-accelerated replies | Gmail UI only |
| Analytics | Advanced Outlook analytics | Gmail-centric |
| Reporting | Detailed reporting inside M365 | Basic Gmail reporting |
| Data residency | Secure M365 tenant | Google Workspace |
| Admin overhead | No new platform | Requires Gmail configuration |
Why teams choose Emailgistics over Hiver
- Designed specifically for Microsoft 365 shared mailboxes
- Adds automation without introducing a new platform
- AI-accelerated replies enhance Outlook performance
- Aligns with Microsoft 365 security, compliance, and governance requirements
- Ideal for departments and teams already using Outlook
- Full audit trail across all shared mailbox activity
Hiver is built for Gmail and Google Workspace and does not support Outlook-based teams. Emailgistics is purpose-built for Microsoft 365 shared mailboxes and works directly inside Outlook. For organizations standardized on Microsoft 365, Emailgistics is the only option designed specifically for their email environment.
Emailgistics makes sense for any team running on Microsoft 365 that needs assignment, SLAs, and reporting in Outlook shared mailboxes. Hiver is a strong fit for Gmail users, but it is not available for Outlook. Outlook-first teams, therefore, choose Emailgistics by necessity and by design.
Emailgistics applies clear ownership, SLA tracking, and performance visibility directly to shared mailbox email in Outlook. Hiver provides similar features in Gmail, but cannot operate within Microsoft 365 shared mailboxes. For Outlook environments, Emailgistics delivers accountability where Hiver cannot.
Emailgistics scales across multiple shared mailboxes with centralized analytics and reporting inside Microsoft 365. Hiver scales within Google Workspace environments but does not extend to Outlook-based organizations. Enterprises running Microsoft 365 typically rely on Emailgistics for consistent inbox management at scale.
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