AI Features Are Here! Discover why teams choose Emailgistics AI 

Choose the perfect plan, scale up as your business grows

Try all the features in our Pro plan with a 14-day free trial when you book a personalized demo.

Monthly
Yearly
Save 16%

Starter

$13
$11
/user/month
Get a Demo
Billed monthly
Billed yearly

Essential email management features to keep small teams organized and efficient.

Most Popular

Pro

$31
$26
/user/month
Get a Demo
Billed monthly
Billed yearly

Advanced features to enhance collaboration, automation, and analytics for large teams.

Enterprise

$55
$46
/user/month
Get a Demo
Billed monthly
Billed yearly

Fully customizable solution with premium features to meet your business needs.

See how much time your team can save

Calculate how much time your team can reclaim by streamlining shared mailbox workflows.

Unlimited Team Inboxes
Onboard as many team inboxes as you need at no extra cost.
Message Ownership
Each message is assigned to only one user at a time. This prevents duplicate replies and ensures clear ownership of every conversation.
Internal Notes
Stay aligned by commenting on a message without CCs or forwards.
Multiple Time Zone Capability
Easily manage global teams with mailbox schedules that adapt to different time zones.
One-Click User Availability Control
Instantly update availability to ensure emails are routed to active users.
Mailbox Scheduling
Define mailbox hours for accurate email routing and reporting.
User Scheduling
Define working hours for accurate email routing and reporting.
Conversation History
A single source of truth for all actions applied to a conversation. Track and reference past communications at the click of a button.
AI Message Summaries
Turn sprawling email threads into quick, readable highlights so agents can triage and reply faster.
AI Suggested Reply
Instantly generate accurate, helpful responses by tapping into your organization's knowledge bases, FAQs, and documentation.
Message Templates
Create and use centralized, pre-written responses to accelerate and personalize email replies.
Start a New Conversation When the Subject Changes
When an email subject line changes mid-thread, Emailgistics can automatically split the conversation into separate messages, keeping your inbox organized and focused.
Categorize Messages with Rules
Automatically sort and label incoming messages based on custom rules, keeping your inbox organized and ensuring priority emails are easy to find.
Automated Message Assignment (Basic)
Automatically distribute incoming messages to available team members using simple round-robin logic.
Assign-to-Previous Owner (Basic)
Automatically route follow-up messages to the person who handled the original conversation, ensuring continuity and faster resolution.
Workflow Rules (Basic)
Create simple, condition-based rules to automate email routing, ensuring the right messages reach the right people.
Max Messages
Set a cap on the number of messages assigned to each user to balance workloads and prevent overload.
Automated Message Assignment (Advanced)
Go beyond round-robin with intelligent routing that factors in user skills, priority levels, and real-time workload.
Assign-to-Previous Owner (Advanced)
Enhanced previous-owner routing with fallback logic, team-based escalation, and time-based rules for complex workflows.
Workflow Rules (Advanced)
Build multi-condition, layered rules with priority-based execution for sophisticated email automation across teams.
Message Tags
Label and categorize messages with custom tags for better filtering, reporting, and workflow triggers.
Backup Assignees
Designate fallback users who automatically receive messages when the primary assignee is unavailable.
Message Snooze
Temporarily hide a message and bring it back at a scheduled time, keeping your inbox clean while ensuring follow-ups.
Message Alerts
Receive real-time notifications when messages approach or breach defined response time thresholds.
Message Tag Alerts
Trigger alerts based on specific message tags, enabling targeted monitoring for high-priority categories.
Service Level Reporting
Track SLA compliance with detailed reports showing response times, breach rates, and team performance against targets.
Real-Time Performance Dashboard
Monitor team activity and key metrics in real time with a live dashboard that updates as emails are processed.
Admin Audit Log
Track all configuration changes and admin actions with a detailed audit trail for compliance and accountability.
Mailbox Performance Report
Analyze inbox-level metrics including volume, response times, and resolution rates to identify trends and bottlenecks.
User Reply Time Performance Report
Measure individual reply speed to identify coaching opportunities and recognize top performers.
Open Message Detail Report
View granular details on all currently open messages, including age, owner, and status, for better queue management.
Alert Detail Report
Review triggered alerts with full context, response actions, and resolution timelines for SLA governance.
User Schedule Report
Track individual user schedules, availability, and working patterns to optimize team coverage.
User Availability History Report
Review historical availability data to identify patterns in team members' working hours and optimize scheduling.
Mailbox Closed Performance Report
Analyze closed-message metrics by mailbox to measure throughput, resolution quality, and team efficiency.
User Closed Performance Report
Evaluate individual closure performance, including volume, speed, and consistency, for targeted coaching.
Mailbox Domain Performance Report
Break down mailbox performance by sender domain to understand which external contacts generate the most volume and effort.
Mailbox Tag Performance Report
Measure performance metrics grouped by message tags for category-level insights into workload and efficiency.
Reporting Drill-down
Click into any metric to explore underlying data, filter by team, user, or timeframe, and uncover root causes.
Cost Centers
Allocate mailbox costs across departments or business units for accurate internal chargeback and budgeting.
Additional Dashboard Gauges
Customize your dashboard with extra widgets and gauges tailored to the KPIs that matter most to your team.
Dashboard Sets
Create and switch between multiple dashboard configurations to serve different teams, roles, or operational views.
Free Technical Support
Access to our support team any time you need assistance, ensuring a seamless experience with Emailgistics.
Dedicated Success Manager
Every customer is paired with a dedicated Success Manager to ensure smooth onboarding, adoption, and ongoing success.
Complimentary Training and Onboarding
Free 2-hour training session to help you get started with our product.
Access to Learning Center Lessons
Online lessons and courses to advance your Emailgistics knowledge.
Ongoing Refresher Training
Refresher training as needed, ensuring you stay up-to-date with our product's features.
Reporting API
Automatically pull data from certain Emailgistics reports and visualize it alongside your other KPIs, giving you a comprehensive view of your team's performance.
Received Message Webhooks
Streamline your workflow by applying bulk rules and tags via the webhook.
Smart Alias Reply
Allows teams to work from a single shared mailbox while sending and replying from multiple alias addresses, ensuring that replies come from the original address the email was sent to.
Multi-Mailbox Triage
Enables organizations to route emails to specific teams based on message type while maintaining a single outward-facing email address, with replies from different teams coming from the central email address.

Why a demo before starting your trial?

We tailor the demo to your industry and workflow, so you hit the ground running. After the demo, get 14 days of Emailgistics Pro access, free. No strings attached. No credit card required.

Get a Demo

Trusted by world-class teams in finance, manufacturing, and more.

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Frequently asked questions

Answers to your pricing and trial questions.

Free Trial

We want to set you up for success. Once you’ve submitted the form, our Sales team will reach out to book a demo tailored to your unique business needs.

Get a Demo

If you choose to go forward with the trial, a call is scheduled to assess specific needs, define goals, and plan the onboarding of Emailgistics for you to use risk-free for 14 days. When you’ve completed our onboarding checklist, your team can be fully operational in just 30 minutes.

Onboarding Checklist

We’ll ensure a smooth implementation and will provide training and support throughout your trial.

Yes. Emailgistics operates within Microsoft 365, meaning your emails never leave your secure Outlook environment. We do not store your messages, and all interactions remain encrypted within Microsoft’s infrastructure.

During the 14-day free trial you get access to all Pro features, including advanced workflow rules with backup assignees, tagging, conversation history, SLA reporting, and many more tools to enhance your team’s productivity.

As well, the Emailgistics Customer Success and Support teams are available to you throughout your trial period.

No, you will only be required to produce your credit card information when you upgrade to a paid subscription.

Before your trial expires, we’ll reach out to remind you of the upcoming end date. You can upgrade to a paid subscription at any time during the trial by choosing a plan and entering your billing information in your Emailgistics admin center.

Upgrading Your Subscription

If you decide not to move forward after the trial, we’ll help you with the offboarding process and suspension of your account. No surprise fees or extra charges.

Pricing & Payments

No there’s not. Emailgistics offers a guided onboarding experience for your team(s) at no extra cost. Our Customer Success team will work with you to assess your business needs and goals, and will implement Emailgistics at a pace suited to your organization.

Yes! You can now purchase your Emailgistics subscription and handle payments in the Microsoft Azure Marketplace. This is particularly appealing to businesses with a Microsoft Azure Consumption Commitment (MACC) to fulfill.

Emailgistics currently accepts payments via credit card in US Dollars.

Payments on Emailgistics are processed through Stax Bill. Your credit card details do not reach our servers and are not stored by us. Stax Bill adheres to PCI DSS compliance standards.

Subscription

Yes, you pay-as-you-go with Emailgistics. If you add a user or upgrade your plan, the changes will be pro-rated for the remainder of your billing cycle. If you downgrade your plan, you’ll retain access to advanced features until your next billing cycle, when the change takes effect.

You can cancel your Emailgistics subscription anytime during your trial or subscription. We do not have cancellation fees, but if you do decide to cancel during your subscription, you will be billed for the current billing cycle.

Yes, once you have canceled your Emailgistics subscription, you can offboard your account from the admin portal, which will erase all account-related data and configuration. Our support team can assist you with this process if needed.

Yes. You can export your Emailgistics analytics data before offboarding your account.

Emailgistics team ready to help

Still have questions?

Our sales team will ensure you’ve got all the information you need to make a sound decision.

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