Emailgistics for Government
Every public email owned and on time
Permits, records and program questions land in shared mailboxes. Emailgistics gives every email one owner, alerts supervisors when a target is missed and reports on response times, inside Outlook.
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10,000+
people use Emailgistics
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400+
organizations rely on it
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4.7/5
rating on G2
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< 1 hour
to go live, no migration
How do government teams manage shared mailboxes?
Small teams face rising volume, response targets and oversight reviews, often without new staff. Emailgistics assigns each email automatically, tracks it against your targets and reports results you can share. AI drafts replies from approved guidance, and email stays inside the Microsoft 365 tenant you already secured.
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Routing
Every request is assigned to one person automatically
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Targets
Response targets are tracked for every mailbox
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Reporting
Reports show results for oversight reviews
Answer the public faster without adding staff
A small team can answer thousands of emails a week when every email has an owner. Emailgistics helps by:
- Assigning each email to one owner as it arrives
- Balancing the load so nothing piles up
- Alerting leads when a request waits too long
Keep every handoff on the record
Requests often pass between program staff and supervisors. Conversation history shows what was done on each email, and when:
- Every assignment, note and reply, with times
- Internal notes for sign-offs and approvals
- Searchable history for audits and records requests
Stay inside the Microsoft 365 you already secured
Emailgistics adds structure to your shared mailboxes without moving email anywhere new:
- Email never leaves Exchange Online
- Access limited to the mailboxes you onboard
- An admin audit log of every configuration change
Live in under an hour, with no migration
- 1 Connect your mailboxes
- 2 IT grants consent
- 3 Deploy the Outlook add-in
Plans from $11 per user per month, billed annually. Try it free for 14 days, no credit card.
Teams that run on Emailgistics
Real results from Emailgistics customers, in their own words.
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64%
faster first replies in 13 weeks, from 13 hours to under 5
Read the case study“I like the auto routing because it takes away that decision fatigue … It just puts it in your mailbox.”
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99%
of dealer emails answered within SLA, averaging about 3 hours
Read the case study“Our response time floats around the 3-hour mark, which is amazing and well-exceeds our 48-hour turnaround goals.”
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95%
faster responses, from over 48 hours to 2, on 700 emails a day
Read the case study“You can see exactly where an email went, who did what with it, and use those insights to train somebody.”
Rated 4.7/5 on G2
Emailgistics vs. a shared mailbox alone or a ticketing system
A shared mailbox alone has no owners or reports. A ticketing system has both, but moves email into a new tool. Emailgistics adds them inside Outlook.
| Feature |  Inside Outlook | Outlook on its own | Ticketing system |
|---|---|---|---|
| Email stays in Microsoft 365 | Separate system | ||
| One owner per email | Anyone can reply | ||
| Response time reports | Manual tracking | ||
| No new tool for staff | Training needed | ||
| Live in under an hour | Procurement project |
Features government teams use most
Everything your team needs to answer the public on time and show it.
Automatic assignment
Assign permits, records and program email to the right person on arrival.
SLA alerts
Alert supervisors when a public request waits longer than your target.
Mailbox Performance reports
Volume, reply time and on-time rates for oversight and reviews.
Conversation history
A timeline of every assignment, note and reply on each request.
Admin audit log
A record of every configuration change and admin action.
AI summaries and replies
Draft replies from approved guidance in your AI knowledge base.
Agencies, programs and contractors answer the public from Outlook shared mailboxes. Emailgistics assigns every email to one owner automatically, alerts supervisors when a target is missed and reports on response times, without leaving Outlook.
JTF Gov’s six-person service team handles 1,600+ emails a week. In 13 weeks with Emailgistics, they cut first-reply time from 13 hours to under 5 and raised on-time replies from 46% to 69%.
Yes. Mailbox Performance and service level reports show volume, reply times and the share of email answered within your targets, for any period.
No. Emailgistics is SOC 2 Type II certified and HIPAA and GDPR compliant. Emailgistics works on the shared mailboxes you already have, and email stays in Exchange Online. Access is limited to the mailboxes you onboard.
Yes. Conversation history shows every assignment, note and reply with times, and the admin audit log records every configuration change.
Not for email. A ticketing system moves email into a separate tool that staff must learn. Emailgistics adds ownership, targets and reporting inside Outlook.
Most teams are live in under an hour, with no migration. Book a demo, then try Emailgistics free for 14 days on your own shared mailboxes. No credit card required.
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