The Emailgistics add-in for Outlook
Simplify shared inboxes without leaving Outlook
Assignment, automation, AI tools, SLA alerts and reporting for your Outlook shared mailboxes. No migration, and most teams are live in under an hour.
What Emailgistics does
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Automatic assignment
Every email gets one owner, by round robin, availability and message limits.
Team email management -
Workflow automation
Automation tags and assigns email as it arrives, with backups, snooze and templates.
Workflow automation -
AI summaries and replies
Summarize long threads and draft replies from your organization’s documents.
Emailgistics AI -
SLA alerts
Managers get an email alert as soon as a message misses its target.
SLA monitoring -
Reporting and dashboards
Live dashboard gauges and reports by mailbox, person, tag and sender domain.
Reporting and analytics -
Works inside Outlook
No migration: the add-in runs on the Microsoft 365 shared mailboxes you have.
Microsoft 365 integration
What does Emailgistics do?
Emailgistics adds a shared inbox to Outlook for Microsoft 365 teams. It assigns every shared mailbox email to one owner, automates routine work, drafts replies with AI, alerts managers when an SLA is missed, and reports on team performance, while your team stays working in Outlook.
- Automatic assignment
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- Collision-free ownership One owner per email, no duplicates
- Round robin By availability and workload
- Schedules Route only to people on shift
- Assign to previous owner Follow-ups go to the same person
- Workflow automation
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- Workflow rules Route and tag by condition
- Backup assignees Cover for anyone who is away
- Message tags Label email for reports and alerts
- Message templates Shared, pre-written replies
- AI summaries and replies
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- AI summaries Long threads as quick highlights
- AI suggested replies Drafted from your organization’s documents
- Sources shown See what each reply is based on
- Human review Review every reply before sending
- SLA alerts
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- Message alerts Missed targets
- SLAs by tag Tighter targets for priority email
- Alert recipients Email the right managers
- Service level reporting Breach rates against targets
- Reporting and dashboards
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- Real-time dashboard Live workload and SLA gauges
- Performance reports By mailbox, user, tag and domain
- Drill-down From a metric to the message
- Reporting API Use the data in your own tools
- Works inside Outlook
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- Outlook add-in No new app or inbox to learn
- Internal notes Comment without CCs or forwards
- Unlimited team inboxes Add mailboxes at no extra cost
- Admin audit log Every admin change, recorded
Conversation history
Every action on every email, on the record
Search any conversation ID to see its full timeline: when it arrived, who it was assigned to, every note and reassignment, and who handled it. Pick up any conversation with full context, and give auditors a clear record of how each email was handled.
Plans add features as your team grows.
Emailgistics AI
AI summaries and suggested replies in Outlook
Summarize a long thread in one click and get a suggested reply drafted from your organization’s documents, right in the add-in. Your team reviews every reply before it is sent.
- One-click summaries of long conversations
- Suggested replies that show their source
- Included in the Professional and Enterprise plans
Built for IT and security teams
No migration
Mailboxes stay in Exchange Online. The add-in deploys from Microsoft 365 Integrated Apps.
See how deployment worksSecure by design
SOC 2 Type II, HIPAA and GDPR compliant, and message bodies never leave Exchange Online.
Read about securityAI you can trust
AI runs only when a user asks, is never used to train models, and admins choose who can use it.
How AI handles your dataWhat customers say about Emailgistics
“If we ever do have an issue, the support team is great at responding within 10 minutes.”
“We’ve been able to set targets for response times and have proof that we’re meeting those goals.”
“Emailgistics is a huge win when you are striving to provide really good customer service.”
For your industry
For your team
Product
Emailgistics is the Outlook-native shared inbox for Microsoft 365. It adds automatic assignment, workflow automation, AI tools, SLA alerts and reporting to the shared mailboxes you already have, so every email has one owner and nothing is missed or answered twice.
Yes. Emailgistics is an add-in that runs in Outlook beside your shared mailboxes. There is no separate help desk portal or inbox to learn, and your team keeps working in the Outlook they already use.
Automation assigns each new email to one owner using round robin, availability, schedules and message limits. Professional and Enterprise add advanced routing, backup assignees and assign-to-previous-owner, and anyone can reassign an email in a click.
Yes. Professional and Enterprise include AI message summaries and AI suggested replies in the add-in. Suggested replies are drafted from your organization’s documents and show their source, and your team reviews every reply before it is sent.
Yes. You set reply and close targets for each mailbox, and managers get an email alert as soon as a message misses one. Professional and Enterprise add SLAs by tag, so urgent email can have tighter targets, plus tag alerts and service level reporting.
No. Emailgistics keeps email as email inside Outlook instead of converting it into tickets in a separate help desk. Teams get assignment, SLAs and reporting without moving their mailboxes or learning a new system.
Setup & IT
No. Emailgistics works on top of your existing Microsoft 365 shared mailboxes, so there is nothing to move. Email stays in Exchange Online and most teams are live in under an hour.
Your mailboxes and email stay exactly where they are in Exchange Online. Your admin removes the add-in and the app registration, and your team carries on in Outlook.
Yes. Emailgistics works in Outlook, so you keep full access to your personal mailbox and see your shared mailboxes in the same place.
Privacy & Security
Yes. Emailgistics is SOC 2 Type II, HIPAA and GDPR compliant, and a Microsoft Partner. It connects through an app registration your administrators control.
Message bodies and attachments stay in Exchange Online in your Microsoft 365 tenant. Emailgistics stores only limited, encrypted metadata, such as IDs, timestamps and headers, to run assignment and reporting, in the Canada or United States region you choose.
Emailgistics does not store your message bodies, and our team never views your email unless you give permission, for example by sharing a message with support to resolve an issue. AI features process a message only when a user asks for a summary or suggested reply.