Product

Emailgistics is a Microsoft 365-native shared mailbox management platform that automates email assignment, workflow routing, SLA tracking, and analytics inside Outlook. It helps teams reduce response times, prevent missed messages, and gain visibility across shared mailboxes in Microsoft 365.

Emailgistics is designed for Outlook teams and supports shared mailbox workflows without forcing a separate ticketing portal. Teams can keep email as email while adding structured assignment, SLAs, and reporting for shared mailboxes in Microsoft 365.

Emailgistics automatically assigns incoming emails using configurable routing rules and workload-based logic. Teams can route by mailbox, sender, keywords, categories, business hours, or availability, so each message has clear ownership and nothing gets missed.

Yes. Emailgistics tracks response-time targets (SLAs) for shared mailboxes and can alert teams when messages approach or exceed SLA thresholds. Reporting shows performance by mailbox, tags, and team member.

Emailgistics provides shared mailbox analytics such as inbound volume, response times, SLA compliance, backlog, workload distribution, and performance trends. These reports help managers identify bottlenecks, improve staffing decisions, and maintain accountability.

Emailgistics is not a traditional help desk ticketing system. It’s purpose-built for teams that manage customer or operational email in Microsoft 365 shared mailboxes and want assignment, SLAs, and analytics without switching to a separate support portal or ticket-based workflow.

Yes! Since Emailgistics integrates directly with Microsoft Outlook 365, you retain full access to your personal Outlook accounts. This allows you to consolidate both individual and shared inboxes (like [email protected]) into one platform, eliminating the need to toggle between Outlook and Emailgistics.